At Kent Salon, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Who are we
We’re Kent Salon LLP a registered company (no. OC360755). The registered address is London Road, Hemel Hempstead, Hertfordshire HP3 9SA.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about our services via our form on our contact page.
What type of information is collected from you?
The personal information we collect might include your name, email address, IP address, and your phone number (if you provide it). We also collect information regarding what pages are accessed and when but we are unable to link this to you personally.
How is your information used?
We may use your information to:
- to respond to you when you email us;
- to carry out our obligations arising from any contracts entered into by you and us;
- seek your views or comments on the services we provide;
- notify you of changes to our services;
- send you communications which you have requested or that may be of interest to you. These may include news about what we have been up to.
We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
We will only contact you for marketing purposes by email if we have entered into any service contract or have spoken at length about negotiating a service contract – as is allowed for under current PECR legislation.
No personal information is store in our websites logs all communications are sent directly from the site to us via traditional email and only authorized staff have access to these.
The only data stored in our websites logs are IP addresses but that piece of information does not directly identify a person as we collected no other data alongside it. Plus we have no legal means of obtaining sufficient additional data to make such a link – therefore an IP address on it’s own is not classed as personal data and thus is not covered by GDPR.
Who has access to your information?
Only Kent Salon will have access to your information you send us directly. We will not sell or rent your information to third parties. We will not share your information with third parties for any purposes including marketing.
If you leave a comment on our site, the information you provide will be passed though a third party to check if it is spam or not.
You have a choice about whether or not you wish to receive information from us. If we have entered into any service contract or have spoken at length about negotiating a service contract – and you do not want to receive direct marketing communications from us about the services we offer, then you can opt-out of these communications by using the links in all communications to update your preferences. Or you can change your marketing preferences at any time by contacting us by email: email@example.com or telephone on 01442 23 26 23.
How you can access and update your information
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at:firstname.lastname@example.org, or telephone on 01442 23 26 23. You also have the right to ask for a copy of the information Kent Salon hold about you.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any information is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear in your web browser, meaning the connection between you and the server is secure.
Non-sensitive details (sent via email forms) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit All About Cookies. However, please note that if you choose to disable cookies, then parts of this website may not function correctly and it will severely harm our business, we will no longer be able to track visits to our website, see what the most popular pages are or devices looking at our website, it will be the equivalent of running a sweet shop, blindfolded with no stock-taking facility available.
By using and browsing the Kent Salon website, you consent to cookies being used in accordance with this policy. If you do not consent, you must turn off cookies or refrain from using the site, all performance cookies will not be activated.
What cookies do Kent Salon use?
Broadly, there are 2 types of cookie we use:
- Performance cookies. These cookies collect anonymous information about users for the purpose of assessing the performance of a website. Common uses include well-known web analytics tools such as ‘Google Analytics’.
The table below list the cookies we use and will set regardless of your acceptance of our cookie message, these cookies are seen as essential to the running of the website, without them, desktop, mobile and tablet devices will not display the images properly.
Strictly necessary cookies:
|Cookie Name||Description||Used for|
||Remembers if you accepted cookies or not||six months|
||If you leave a comment on the website e.g. on a page, article or blog post, then a cookie may be stored to ‘remember’ your email address for the next time you post (should you choose the “remember me” option). All cookies starting with
||A security and firewall plugin. Helps in the prevension of the site being hacked.||1 day|
||A plugin to optimise the page speed / loading of the website. The cookie help to notify the site if the cache has been refreshed since you last visited, if so it will force the page to refresh reather than using your cached version of the site.||1 year|
|Cookie Name||Description||Used for|
||We use Google Analytics to allow us to analyse the traffic to our site and to review a number of statistics regarding our visitors. (Further information on the data they collect is available here).||2 years
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in November 2018.
Q: How do I become an authorised stockist of Kent Salon hair brushes?
We sell through our carefully selected distributors. In order to find out who you belong to and their contact details please visit our ‘Distributor’ page.
Q: Why are the hair brushes only available in salons?
We wanted to offer salons something that wasn’t available on the high street. A range of products that are technically superior over the ‘average’ brush. Brushes which are made with salon use and home styling at the forefront of their design, construction and capabilities.
Q: I’m not a hairdresser but I would like a Kent Salon brush, how can I buy them?
Members of the public can only buy Kent Salon brushes from certified salons. Please fill out the Email Us form on our ‘Contact’ page and we will find your nearest retailer.
Q: Why was Kent Salon created?
Professional hairdressers throughout the world have always loved using Kent Brushes but occasionally found it tricky to retail them in their salons because the same brushes are invariably available from many shops on the high street. So in answer to this we decided to put our 235 years of brush making knowledge and expertise to good use and create what we feel is a range of the most technically perfect brushes for salon use and home styling. The real icing on the cake though is the fact that the public can only buy Kent Salon brushes from a salon that chooses to stock them, they can’t buy direct or through any wholesalers and certainly not online, they have to buy from their local salon!
Q: Is Kent Salon the same company as Kent Brushes?
Yes. Kent Salon is simply the professional arm of Kent Brushes.
Q: Which countries do you deliver to?
Currently we only sell to Salons in the UK from our distributors. For information on how to order Kent Salon abroad please email email@example.com
Q: What is your returns policy?
Please contact your local distributor.
Q: How can I get in contact with Kent Salon customer service?
To speak to a human please ring 01442 232623, email firstname.lastname@example.org or fill out our contact form
Q: How secure is the transmission of my data?
Your financial data is not handled by the Kent Salon website, but by PayPal UK. This is all undertaken with industry leading levels of security and always via SSL. As the information entered on www.kentsalon.co.uk does not contain sensitive information, it is not transferred via a secure connection. It isn’t however, publicly accessible and is only ever seen by the authorised user and owner of that data and Kent Salon.
Q: Do you stock POS materials and display units?
We offer a counter top unit that displays 5 brushes, we see this as a samples stand which will display the lines your salon stocks. We are working on a larger floor stand. Contact our Kent Salons team on 01442 232 623 to find out more.
Q: How do I find you on Facebook and Instagram?
We love feedback and hearing what our brushes have been up to. Please find us on Instagram – kentsalonuk or visit our Facebook page Kent Salon.